Troubleshooting

Having trouble? Check here for common problems and their solutions.

• Troubleshooting Internet Connection on the Labpano Pilot camera
• My Insta360 One X2 doesn't record the full 360 image.
• My Insta360 camera won't connect to the Avatour app.
• The feed from my Insta360 One X is spinning slowly.
• My host device isn’t working on a 5G connection.
• Connecting your Pilot camera to a MacOS Computer